Duty Manager – Market Halls Oxford Street

Nearest Station: Oxford Circus or Bond Street (Bakerloo, Central, Victoria, Jubilee, Elizabeth)

Lead the energy. Inspire the team. Shape unforgettable guest experiences.

Are you a Duty Manager who thrives in fast-paced, high-volume environments? At Market Halls, our Duty Managers are the heartbeat of the venue — guiding teams, solving problems on the fly and ensuring every guest enjoys a seamless, memorable experience. You’ll lead from the front, set the tone for exceptional service and keep the entire operation running at its best, every single day.

Just moments from Oxford Street, this site is a high-volume, high-energy food hall where thousands of guests come for great food, live entertainment and a buzzing atmosphere. With nine kitchens, two bars, events, live music and sports screenings, it’s one of our most dynamic venues. As Duty Manager, you’ll oversee the flow of the entire operation, support and lead your team and ensure every guest’s experience is smooth, memorable and full of great hospitality. If you thrive under pressure, enjoy leading teams and want to be at the centre of a fast-moving venue, Oxford Street is an exciting place to take your next step.

Why Join Market Halls

Competitive salary up to £35,000 per year
Hospitality Rewards including gym, retail and restaurant discounts plus 24/7 wellbeing support
25% team discount across all Market Hills traders
Fresh, complimentary team meals every shift
28 days holiday, including Christmas Day, Boxing Day, New Year’s Day and your birthday off
Tailored development programmes: coaching, mentoring, workshops and opportunities to work on cross-venue projects

What You’ll Do

As Duty Manager, you’ll confidently lead the venue day-to-day, ensuring high standards, smooth operations and amazing guest experiences. You will:

Lead and oversee daily shifts across floor, bar and kitchen operations
Coach, motivate and support teams to deliver warm, consistent, guest-first service
Take ownership of guest experience, resolving issues quickly and professionally
Manage compliance, safety checks, opening/closing routines and operational standards
Handle key commercial responsibilities including stock control, cash handling and labour oversight
Work closely with traders, events teams and senior managers to deliver an exciting, well-coordinated venue atmosphere

About You

Experienced in fast-paced hospitality operations, ideally as a Duty Manager or similar leader
A confident communicator with a motivating, supportive leadership style
Organised, calm under pressure and able to juggle multiple priorities
Passionate about delivering outstanding guest experiences
Commercially aware with an understanding of stock, labour and performance metrics
Someone who naturally lives our values: passionate, entrepreneurial, adaptable and kind

Our Culture

At Market Halls, we celebrate individuality and build inclusive teams where everyone can thrive. We’re committed to creating a workplace full of energy, growth and support — where kindness matters and everyone is welcome.